Why The Service Companies

The Service Companies’ service offerings are unparalleled. Our focus and commitment is to address our customers’ challenges by leveraging our industry experience. We accomplish this through our comprehensive training programs, proprietary technology and systems, a commitment to associate success and more. Here is why we are unlike any other service provider in the industry:

Corporate Resources

Our financial and human resources departments are unmatched in the industry. Our team provides support, consultation, and direction to our Project Managers and clients. As a result, we are an extension of your team.

Our financial and human resources are unmatched in the industry. Our team provides support and consultation and direction to our Project Managers and clients. As a result, we are an extension of your team.

Focus

Our operational focus allows your management team to focus on driving sales, guest satisfaction and associate engagement, leading to asset value and returns to the owner.

Our operational focus allows your management team to focus on driving sales, guest satisfaction and associate engagement, leading to asset value and returns to the owner.

Consistent and Predictable Pricing

Clients pay a monthly fixed fee and a highly predictable variable expense each month. No added costs or surprises outside our agreement. This includes training and uniform costs.

Clients pay a monthly fixed fee and a highly predictable variable expense each month. No added costs or surprises outside our agreement. This includes training, labor and uniform costs.

Asset Management

Our Managed Services and Engineering Services divisions manage your asset like we own it, reporting CapEx needs and on-going maintenance requirements.

Our managed services division manages your asset like we own it, reporting CapEx needs and on-going maintenance requirements.

Brand Experts

We offer experience from stadiums and arenas to Forbes Five Star, commercial, and retail properties. With each opening, we assign individuals with brand experience and our leadership teams oversee the performance on an ongoing basis after the opening.

We offer experience from stadiums and arenas to AAA Five Diamond properties to commercial and retail properties. With each opening, we assign individuals with brand experience and our leadership teams oversee the performance on an on-going basis after the opening.

Systems and Processes

Our stringent operating standards and self-audits ensure your customers and guests receive a consistent experience and that each department is operated and staffed as efficiently as possible.

Our stringent operating standards and self-audits ensure your customers and guests receive a consistent experience and that each department is operated and staffed as efficiently as possible.

Technology

Our investment in technology is unparalleled. Our Managed Services team developed an operating system that holds our departments to a set of operating standards and tracks productivity down to the associate. Hospitality Services’ iPhone and Android App enables associates to easily send time slips to our accounting department, contact our team, connect to our social media channels and even schedule staff. Engineering Services’ sensor-based technology partner uses an IOT system focused on custodial management, HVAC applications, wireless sensor technology and machine learning innovation, so companies can proactively control labor and material costs, while improving customer experience. 

Our investment in technology is unparalleled. Our managed services team developed an operating system that holds our departments to a set of operating standards and tracks productivity down to the associate. Acrobat Outsourcing’s iPhone and Android App enables associates to easily send time slips to our accounting department, contact our team, connect to our social media channels and even schedule staff. Engineering Services partners with ANGUS Anywhere for preventative maintenance discipline.

Quality Assurance

We focus on improving the quality of the guest and customer experience. We implement 10 days of intensive training for all associates along with on-going training. Daily inspections drive accountability, consistency and quality.

We focus on improving the quality of the guest and customer experience. We implement 30 days of intensive training for all associates along with on-going training. Daily inspections drive accountability, consistency and quality.

Staffing and Training

As one of our core service offerings, we specialize in not only providing supplemental staff for the food & beverage industry, but also ensuring every casino, hotel, resort, or commercial facility is staffed with the right number of qualified employees at the right time. We anticipate spikes and reductions due to seasonality, create a staffing plan to mirror the changes and invest heavily in training, which limits costs of turnover and provides you a competitive billing rate.

As one of our core service offerings, we specialize in not only providing permanent placement or temporary staff for the food & beverage industry, but also ensuring every casino, hotel, resort or department is staffed with the right number of qualified employees at the right time. We anticipate spikes and reductions due to seasonality, create a staffing plan to mirror the changes and invest heavily in training, which limits costs of turnover and provides you a competitive billing rate.

Associate Engagement and Satisfaction

We believe in employee recognition, incentives and performance rewards. We have developed a team whose focus is on improving retention and engagement companywide.

We believe in employee recognition, incentives and performance rewards. We have developed a team whose focus is on improving retention and engagement companywide.

Safety

We limit the risk of employee accidents and eliminate the highest contributing factor to your annual safety losses.

We limit the risk of employee accidents and eliminate the highest contributing factor to your annual safety losses.

Inventory Control and Management

Your inventory is secured and closely monitored by our management team to reduce waste and eliminate shrinkage. Usage factors are monitored over time and are reported against for trends that may be negatively impacting your operating costs.

Your inventory is secured and closely monitored by our management team to reduce waste and eliminate shrinkage. Usage factors are monitored over time and are reported against for trends that may be negatively impacting your operating costs.

Financial Modeling

Our cost modeling ensures we have the right amount of scheduled hours to match the demands of the business. Our model is dependent on a collaborative approach, requiring our property and corporate leadership team to become an extension of your team. This ensures a mutually beneficial partnership that is highly productive and meets our mutual operating goals without sacrificing quality.

Our cost modeling ensures we have the right amount of scheduled hours to match the demands of the business. Our model is dependent on a collaborative approach, requiring our property and corporate leadership team to become an extension of your team. This ensures a mutually beneficial partnership that is highly productive and meets our mutual operating goals without sacrificing quality.

Opening

We’ve opened thousands of casino, hotel, corporate cafeteria, arena, university and commercial real estate accounts and have the resources to ensure yours is opened right and on time.

We’ve opened thousands of casino, hotel, corporate cafeteria, arena, university and commercial real estate accounts and have the resources to ensure yours is opened right and on time.

Partnership

We partner with premier strategic vendors to develop customized solutions for our customers and to remain at the forefront of the industry.

We partner with strategic vendors, including Ecolab, Kärcher and more, to develop customized solutions for our customers an to remain at the forefront of the industry.

Human Resources & Insurance Costs

We assume all worker’s compensation, general liability and employee benefit costs, saving our customers valuable time, energy and money. We also ensure all employees have undergone background checks, drug tests and E-Verification nationwide, even where not mandated by law.

We assume all worker’s compensation, general liability and employee benefit costs, saving our customers valuable time, energy and money. We also ensure all employees have undergone background checks, drug tests and E-Verification nationwide, even where not mandated by law.

Industry Specialization

As a specialist in providing services to the hospitality and facility services industries, we are uniquely positioned to be your partner.

As a specialist in providing services to the hospitality and facility services industries, we are uniquely positioned to be your partner.

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